Privacy Policy

1. Introduction

Mynexlume ("we", "us", "our") is committed to protecting the personal information of individuals who interact with our business. This Privacy Policy explains what data we collect, how we use it, the legal basis for processing, and your rights under the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following personal information when you interact with our website or submit an enquiry:

• Full name
• Email address
• Phone number (if provided)
• Message content submitted via the contact form
• Technical data: IP address, browser type, pages visited, referral source
• Cookie preferences stored in your browser

For clients engaged in a service project, we may also process business data provided under a separate Non-Disclosure Agreement. That data is governed by the terms of the NDA, not this policy.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries: To reply to messages sent through our contact form.
• Service delivery: To fulfil contractual obligations for clients who engage our services.
• Website improvement: To understand how our site is used and identify areas for improvement using analytics data.
• Legal compliance: To meet obligations under Malaysian law where required.

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under the PDPA and applicable data protection principles, we process your data on the following bases:

• Consent: For contact form submissions and optional cookie categories.
• Legitimate interest: For website analytics and security monitoring.
• Contract performance: For delivering services to clients.
• Legal obligation: Where required by Malaysian law.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected:

• Contact enquiries: 12 months from the date of enquiry, unless the enquiry proceeds to a client engagement.
• Client project data: 3 years from project completion, or as required by applicable law.
• Analytics data: Rolling 26-month period.

After the applicable retention period, data is securely deleted or anonymised.

6. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: Web hosting, analytics, and email providers who process data on our behalf under appropriate agreements.
• Legal authorities: Where required by Malaysian law or a court order.

We do not share personal data with third parties for their own marketing purposes.

7. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These include:

• HTTPS encryption for all web traffic
• Access controls limiting who can view personal data internally
• Secure data storage with reputable cloud infrastructure providers
• Regular review of data handling practices

No method of transmission over the internet is entirely secure. We cannot guarantee absolute security but maintain appropriate safeguards.

8. Cookies

Our website uses cookies to support basic functionality and, with your consent, analytics. For a full explanation of cookie types and controls, please see our Cookie Policy.

9. Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent where processing is based on consent
• Request deletion of your personal data, subject to legal retention requirements
• Object to processing for legitimate interest purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

11. Children's Privacy

Our services are directed at businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us and we will delete it promptly.

12. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related enquiries or to exercise your rights:

• Email: [email protected]
• Address: Mynexlume, 36 Persiaran KLCC, 50088 Kuala Lumpur, Malaysia
• Phone: +60 3-2371 6048

This policy is governed by the laws of Malaysia. Any disputes arising from this policy shall be subject to the jurisdiction of the courts of Malaysia.